Privacy Policy

1. Introduction

Oakview IT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Request a quote or consultation
• Subscribe to our newsletter
• Engage our IT services
• Contact us via phone or email

This may include: name, email address, phone number, business name, address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Respond to your inquiries and provide customer support
• Send you quotes, proposals, and service information
• Process payments and manage billing
• Send marketing communications (with your consent)
• Analyze website usage and improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you (e.g., hosting providers, payment processors, email services).

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client data related to IT services may be retained for business continuity and legal compliance purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Object: Object to processing of your personal information

To exercise these rights, please contact us at [email protected] or call 716-508-0423.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Email Communications

If you receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related emails (e.g., account notifications, security alerts).

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: